My family and I toured the Waterford Crystal headquarters/factory while in Ireland a few years ago, and I was simply amazed at the steps and work involved in creating these works of art. Part of the tour was watching the workers in each step of the process. There are numerous steps before the crystal even reaches the engravers. Each design uses very intricate patterns and each engraver knows every single pattern, each step, by memory! These are truly master craftsmen!